Contact Support
We're glad to help, and we treat anything that's keeping you from watching live as top priority. Here's how to reach us and how to get the fastest answer. By far the fastest, most reliable way to receive support is via our email ticket system.
Tapping "Contact" at the top of this page is the fastest way to reach us. It goes straight to our support team, and we work live-viewing and payment issues first.
Hours
We're open 9am–9pm CST. On game days we stay open until 30 minutes after the final out, so nobody watching live is ever left without help.
Help us help you faster
When you reach out, a few details let us solve things in one reply instead of going back and forth:
- Your device — iPhone, iPad, Android, web browser, Apple TV, Fire TV, and so on.
- Whether you're a migrating Victory+ subscriber or a brand-new sign-up.
- What you're seeing — an error message (and what it says), a blank or loading screen, a payment problem, or a code that won't work.
- The email address on your BZZR account, so we can look you up.
Common things we can sort out for you
- Didn't get your activation code, or it won't work? See [link to Code Help page] — we can issue a fresh code on the spot.
- Can't watch even though you're in-territory? Usually location; see [link to Location Services page] and [link to Troubleshooting page].
- Signed into the wrong account / access "disappeared"? See [link to Account page].
- Billing or a double charge? See [link to Payments & Refunds page].
- Watching on your TV? See [link to Watch on TV page] and [link to Casting page].