Help with your activation code

Almost every code question comes down to one of a few things, and each one has a quick fix. Find your situation below — and if you're still stuck at the end, we'll take care of it for you personally.

"My code won't work" or "it says already redeemed"

Here's the thing to know about BZZR codes: a code works exactly once, and then it's tied to your account for good. So an "already redeemed" message almost always means your access is already set up — it's just on a different BZZR account than the one you're signed into right now.

Try this first:

1. Sign out of BZZR.
2. Sign back in using the email address the Rangers sent your activation link to (that's the most likely account your access landed on).
3. Check whether the Rangers games are there.

Still not seeing it? Contact us at here. We'll look you up by email, find the account your access is on, and get you into the right one. If we need to, we can issue you a fresh code on the spot.

"I never got the email" or "I lost my code"

First, check your spam, junk, and promotions folders, and confirm you're looking in the inbox for the email address you used with the Rangers/Victory+.

If it's genuinely not there, reach out at Contact Support. We can look you up and send a replacement code right away — and since you're claiming access you already paid for, there's nothing extra to pay.

"I typed the code and nothing happened"

Codes are picky about a few things, so let's check them:

1. Make sure you're on https://bzzr.com/redeem (the redeem-a-code page).
2. Enter the code exactly as shown — it's case-sensitive (capital and lowercase letters matter).
3. Don't include any extra spaces before or after the code.
4. Finish the last step — signing in or creating your account. Access only turns on after that.

If it still won't go through, we've got you. Every redemption attempt is logged on our end, so when you contact Contact Support we can see exactly where it stopped and fix it fast.

"My promo/redeem link says invalid code"

If you clicked the hyperlink in your email and it came back as invalid, don't keep retrying the same one — reach out to Contact Support and we'll get you a working link or a fresh code. Sometimes it's as simple as a code that needs to be reissued, and we can do that in a moment.

Once your code works

You're all set to watch on the BZZR app or at https://bzzr.com. To get the game on your TV, see Watch on TV and Casting. If you activate but hit a "can't watch" screen, Troubleshooting and Location Services will get you going.